British Airways boss apologises for data breach

The BBC is reporting that British Airways boss Alex Cruz has apologised to customers for a breach affecting approximately 380,000 transactions.

British Airways’s boss has apologised for what he says was a sophisticated breach of the firm’s security systems, and has promised compensation.

Alex Cruz told the BBC that hackers carried out a “sophisticated, malicious criminal attack” on its website…

“We are 100% committed to compensate them, period,” Mr Cruz told the BBC’s Today programme.

“We are committed to working with any customer who may have been financially affected by this attack, and we will compensate them for any financial hardship that they may have suffered.”…

Mr Cruz also told the Today programme: “We’re extremely sorry. I know that it is causing concern to some of our customers, particularly those customers that made transactions over BA.com and app…

Mr Cruz added: “At the moment, our number one purpose is contacting those customers that made those transactions to make sure they contact their credit card bank providers so they can follow their instructions on how to manage that breach of data.”

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